Appointment Policy

Please…

Schedule an appointment by calling 425-654-1275 or by requesting an appointment on our website, www.millerfamilydermatology.com. If you are having an urgent problem, please call to schedule your appointment so that we can get enough information about your situation and find the best solution.

Check In Policy

Before your appointment begins all your information needs to be entered into our electronic medical record. When you arrive we need to:

  • scan your insurance card and photo ID
  • swipe the credit card you will keep on file
  • verify your insurance eligibility
  • have you review and sign our privacy and financial policies
  • collect your copay

When this is all complete, you are considered checked in.  To do this all in the office, new patients must arrive 20 minutes before your appointment.

Your appointment time is the time you are scheduled to be seen. If you arrive in advance so that all paperwork can be completed, we have a 95% on time record. To allow us to remain on time 1) patients who arrive late may be rescheduled, offered an abbreviated visit, or seen later that day and 2) patients who have checked in on time will be seen ahead of those who check in late.

Call ahead if you are running late for your appointment time. We will do all that we can to accommodate your appointment and to minimize the need to reschedule.

No Show Policy

No shows and short-notice cancellations are a significant problem for any small practice. Many practices double book on purpose so that no-shows and cancellations won’t limit access for other patients as well as cause a financial hardship for the practice.

When it comes to no shows and cancellations, we have two choices:
1. A strict policy; or
2. Double Booking (leading to long wait times at our office).

We respect your time, and don’t want to keep you waiting for your appointment. We feel the strict policy is the best fit for our practice.  This allows us to run on time except for unusual circumstances.

Cancellation Policy for Clinic Visits

If you need to cancel or reschedule your clinic appointment we need to know at least two (2) full business day before your appointment. For example, if you have to cancel an appointment on Monday at 9 am, we need to know by the previous Thursday at 9 am. This allows us to offer the appointment to another patient on our short-notice cancellation list. A $50 charge will be assessed for no-shows or cancellations with less than two full business day’s notice.

Cancellation Policy for Surgical Visits

Surgical visits require setting aside substantially more time, both for us and for you.  If you need to cancel or reschedule surgery, you must call us at least three (3) business days before your appointment.  For example, if you have to cancel an appointment on Tuesday at 9 am, we need to know by the previous Thursday at 9 am. The cancellation fee for surgery visits is $150 and for Mohs it is $200.  When rescheduling surgery appointments you should also be aware that it will almost certainly be several weeks before an opening can be found for you again.

Violations or Abuse of the policy

Our ability to meet the needs of patients is quickly compromised by individuals who regularly fail to keep their appointments or reschedule with high frequency.  Therefore, Miller Family Dermatology reserves the right to dismiss patients for violating this policy.